It all starts with the customer. The value chain, and your company's role in it, exists for the customer. Managing customer relationships and orders in the value chain - a constantly shifting, interdependent network of companies - is daunting, but critical to success. Whereas traditional customer relationship management applications have focused on automating the processes of marketing, sales, and service within a company, executives today are approaching these processes with a view across value chain partners to maximize profits and customer satisfaction.

CalSoft's CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions, and devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by carefully choosing the right package solution, orchestrating a pinpoint execution, and providing post go-live support and end user training.

CalSoft's technology practices focused on solutions like SAP, Oracle, Siebel and Plumtree enable them to provide best-of-breed application development services for rapid and precise CRM implementation. Combine this with their experience in understanding industry verticals and customer care processes, and you have the ideal partner to deliver the elusive ROI on your CRM investments.

The CRM practice is focused on providing customer-centric application package consultancy and implementation services globally. With a talented resource pool comprising experienced Project Managers, Functional Consultants, Business Analysts and Technical Consultants, the practice has created Centers of Excellence (CoE) in Siebel and PeopleSoft CRM.

CalSoft is focused on bringing the benefits of expertise across a wide range of CRM products to clients, along with the advantages of cost reduction leading to higher ROIs, faster implementation time, reduced time-to-market and improved quality processes.

Our CRM solutions have helped a number of customers such as MCI Worldcom, Robertson Stevens, and Cisco Systems.

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